Shipping policy

Everything we sell is designed and made in our Quezon City studio. Here's how long it takes to reach you and what it costs.

Where we ship

We ship anywhere in the Philippines. We don't ship internationally yet.

Studio pickup is available at our studio on West Avenue, Quezon City, by appointment. Choose pickup at checkout, and we'll message you when your order is ready.

Processing time

Processing is the time it takes to prepare your order before it ships.

Order type	Processing time
In-stock items	1–2 business days
Made-to-order and personalized items	3–7 business days
Custom prints and commissions	As stated in your confirmed quote

Business days are Monday to Friday, excluding Philippine public holidays. Orders placed after 2 PM start processing the next business day.

Delivery time

After your order ships:

Destination	Estimated delivery
Metro Manila	1–3 business days
Rest of Luzon	3–5 business days
Visayas and Mindanao	5–10 business days

Delivery times are estimates from our couriers, LBC and J&T Express. Weather, holidays and remote locations can add a few days.

Shipping fees

Shipping is calculated at checkout based on your address and order size.

Christmas orders

To receive your order before Christmas, please order by December 15. Orders placed after that date ship as soon as possible but may arrive after December 25. Personalized items may need an earlier cut-off, which we'll show on the product page.

Tracking

When your order ships, we'll email you a tracking link. You can also check your order status anytime through the link in your order confirmation email.

Problems with delivery

Damaged in transit: see our Returns and refunds policy. Please report it within 7 days of delivery.
Lost or not delivered: if your tracking hasn't updated for 5 business days, or it shows delivered but you don't have it, email us. We'll open a claim with the courier and send a replacement or refund if the parcel is confirmed lost.
Wrong address: please check your address at checkout. If a parcel is returned to us because of an incorrect address or failed delivery attempts, we can reship it for another shipping fee or refund the item price.