Refund policy
We want you to love what you ordered from print3D. This policy explains what to do if something arrives damaged, defective or wrong, and how refunds work.
Nothing in this policy limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394) or the Internet Transactions Act of 2023 (Republic Act No. 11967).
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, we'll make it right at no cost to you.
- Tell us within 7 days of delivery at mail@print3dmnl.com or on Viber at 0917 305 2319, with your order number, a short description, and clear photos of the item and its packaging.
- An unboxing video helps us file claims with the courier faster, but we won't refuse a valid claim without one.
- You can choose a replacement, a repair, or a full refund, including the original shipping fee.
- We cover the cost of sending the item back. We'll send you a prepaid return label or arrange a pickup.
Defects that show up with normal use are covered for 60 days from delivery. Wear from misuse, accidents, heat exposure or modification isn't a defect.
Change of mind
We don't accept returns or exchanges for change of mind, including for items bought as gifts. Please check sizes, colors and, for RetroDispo, your camera mount before ordering. Our fit checker can help.
RetroDispo mount swaps. If you ordered the wrong mount, we can swap it for another mount version within 7 days of delivery, as long as the package is unopened. You pay the shipping to send it back to us; we ship the new one. Message us first to arrange the swap.
Personalized items and custom prints
Personalized items (with names, logos or custom colors) and custom prints or commissions made from your files are made just for you. They're covered if they arrive damaged, defective or different from what we agreed, the same as any other item.
How to report a problem
- Email mail@print3dmnl.com or message 0917 305 2319 on Viber with your order number and photos.
- We'll reply within 2 business days with next steps, and a return label or pickup if we need the item back.
- Please don't send items back without contacting us first.
Refunds
- When we receive a returned item, we inspect it within 3 business days and email you when your refund is approved. If we don't need the item back, we'll approve your refund as soon as we've reviewed your photos.
- Refunds go back to your original payment method. For cash on delivery orders, we refund by bank transfer or GCash.
- Depending on your bank or payment provider, it can take 5–10 business days for the refund to appear.
Contact
DCR 3D Ventures, Inc. · Quezon City, Philippines
mail@print3dmnl.com · 0917 305 2319 (mobile and Viber)
Cancellation rules
In-stock items
You can cancel for a full refund until your order ships. Email mail@print3dmnl.com or message 0917 305 2319 on Viber with your order number as soon as possible. Once an order has shipped, it can't be cancelled.
Made-to-order and personalized items
You can cancel for a full refund within 24 hours of ordering, or until we start making it, whichever comes first. After that, the item is made just for you and can't be cancelled.
Rush orders go into production right away, so they can't be cancelled once confirmed.
Custom prints and commissions
| Stage | Can you cancel? | Refund |
|---|---|---|
| Before you approve the quote | Yes | Nothing to pay |
| After approval, before production starts | Yes | Full refund of your deposit |
| After production starts | No | The 50% deposit is kept to cover material and machine time |
| Finished and ready to ship | No | Not refundable |
We'll always tell you when production starts.
When we cancel
We may cancel an order if an item turns out to be unavailable, a price was listed in error, payment fails, or we can't verify the order. If that happens, we'll email you and refund anything you've paid in full, within 5–10 business days.